FAQ-Industrial Infrared Heating Lamps

1. Have you previously purchased or used infrared heating lamps?

If yes, please provide the technical parameters and a photo of the original heating lamp. We will provide a quotation within 24 hours. If this is your first purchase or you are consulting on an infrared heating solution, we will contact you within 24 hours and do our best to provide a design proposal.

2. Do infrared heating lamps pose any radiation hazard to the human body?

Infrared heating lamps generally pose no radiation hazard to the human body. However, some lamp specifications emit very strong visible light during operation. You should wear professional protective eyewear and never look directly at the lamp with the naked eye, to avoid eye irritation.

3. Can I touch an infrared heating lamp while it is in operation?

Do not touch the heating lamp while it is operating, or when it is not operating but has not yet fully cooled down, to avoid possible burns.

4. Are infrared heating lamps flammable or explosive?

Not flammable when not powered

5. Do infrared heating lamps produce harmful gases or greenhouse gases during operation?

The heating lamp provides clean heating and produces no harmful substances or gases, including greenhouse gases.

6. Are infrared heating lamps fragile? How should they be stored?

Due to the material and construction, the quartz glass tube and heating filament of an infrared radiation heating lamp may break or fracture when subjected to strong vibration. Therefore, please be sure to avoid heavy vibration and pressure during handling and stacking. If the lamp needs to be transported, please try to have it shipped separately in its own packaging, rather than being shipped together with machinery or equipment, to avoid unnecessary breakage during transit.

Handling and storage: The lamps can be stored at normal ambient temperatures between -20°C and 50°C. The lamp is fragile; please handle with care. If it is accidentally broken, be sure to wear gloves and clean it up promptly to avoid cuts.

7. I have spare infrared heating lamps that have been stored for over 2 years. Can they still be used?

If a heating lamp has been stored for more than 1–2 years, it is generally fine to continue using it. However, it is recommended that before formal installation and use, you perform a power-on test on the spare lamp. Check if the lamp heats up normally within a short time and inspect the inside for any abnormalities. For example, if black impurities appear on the inner wall of the lamp tube, this indicates that the lamp can no longer be used. If the lamp shows no abnormalities during a short power-on test, you may continue to use it.

8. When the machine or temperature control device triggers an unexpected alarm indicating that the infrared heating lamp is not working, how should this be handled?

Please turn off the heating power supply first, then inspect the non-working lamp. Check the lamp's quartz glass outer shell for any cracks. Check the lamp's heating filament for any breaks. Check if a large amount of impurity has been generated inside the lamp; if so, the impurities are generally yellowish-white or black in color. Replace the non-working lamp and provide photos and a video of it. We will respond within 24 hours.

9. What transportation methods are available for infrared heating lamps?

Infrared heating lamps can be shipped via international express couriers, such as DHL, FedEx, and UPS. For lamps exceeding 3 meters in length, air freight or railway transport can be selected. Sea freight is also possible, but only for specific types of infrared heating lamps, such as medium-wave infrared heating lamps or carbon medium-wave infrared heating lamps.

10. What should I do if there is damage upon receipt?

When you receive our infrared heating lamp package, please open the box and inspect all lamps within 48 hours. Check the lamps' appearance for any damage and check if the filament has come loose. If more than 48 hours have passed since receipt, we will assume there is no damage. If damage is confirmed, we will resend the broken infrared heating lamp to you, or produce a replacement lamp of the same specification free of charge in your new order.

11. Do you provide compensation for breakage that occurs during installation?

We do not provide any compensation for lamp breakage caused by human error during installation. It is recommended that lamps longer than 1 meter be installed by two people working together. Our "Infrared Heating Lamp Installation and Maintenance Guide" is enclosed; please be sure to read it carefully before installation. 

Installation & Maintenance Guide For Infrared Lamp.pdf   

12. For the same specifications, why is your price cheaper than the original manufacturer's but higher than other companies' quotes?

For infrared heating lamps of the same specifications, the price level is mainly related to purchase quantity, differences in raw material quality, packaging costs, and after-sales warranty.

We mainly produce infrared heating lamps for industrial heating applications. Our production quality control, raw material procurement requirements, and production technology standards are benchmarked against top international brands. The production materials include quartz glass tubes, alloy heating filaments, gold-plated reflective coatings, and insulated lead wires, etc. You get what you pay for.

Manufacturers offering very low quotes often use quartz glass tubes with common air lines and bubbles, which are of ordinary grade. Air lines and bubbles can easily cause the lamp to leak under high heating temperatures, reducing its service life.

Heating filaments are categorized as tungsten alloy filaments, iron-chromium-aluminum alloy filaments, and carbon fiber filaments. The cost of these filaments varies several-fold from low to high. No problems may be visible in short-term use, but over time you will find that very low-priced infrared heating lamps quickly stop working.

The cost of gold-plated reflective coatings varies greatly because it contains gold and other precious metals. The price differs depending on the spraying process and the precious metal content. Low-priced manufacturers use reflective coatings with low gold content, and the reflective layer is so thin that light can penetrate the coating to reveal the filament inside. Although the gold-plated reflective coating may appear fine upon initial receipt, it will typically lose its reflective effect and disappear within a month, or even within a few days, leading to increased power consumption.

Insulated lead wires generally include copper nickel-plated wire, pure copper wire, and pure nickel wire. The outer insulation is categorized as PTFE (Teflon) wire, silicone braided wire, etc. According to temperature resistance, they are divided into medium-temperature wire, high-temperature wire, and ultra-high-temperature wire. We will select temperature-resistant wires based on our customers' specific heating temperatures. Choosing high-quality wires brings our customers peace of mind.